My payment was taken, but I didn't receive my tickets. What should I do?

If you don’t see your tickets in the 'My Tickets' or 'My Orders' section of your account, check your email. If the payment is pending in your bank and the order did not complete, the funds will be released back to you. If payment does come out of your bank and you are unable to locate the tickets, email contact@chaotic.co.uk.