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Contact us
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How can we help you?
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Getting started
I have more than one account, is that allowed?
Can I use someone else's cards to play?
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Winning
How do I know if I've won?
What happens if I win but my account is closed?
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Payments & Withdrawals
Why was my payment declined?
How long do withdrawals take?
My payment was taken, but I didn't receive my tickets. What should I do?
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My spend limit
How can I set a spend limit on my account?
Why can't I remove my spend limit?
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Refunds
I accidentally bought extra tickets. Can I get a refund?
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Locking my Account
How do I lock my account for a break?
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Closing my account
Can I permanently close my account?
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Help
I need urgent financial help. Are there charities that can assist me?
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